STAFF RULES AND REGULATIONS
Punctuality:
All staff are expected to arrive by 9:00 A.M., with the exception
of executive staff, who are not expected to be in prior to 9:30.
Staff are expected to sign in upon arrival. Excessive tardiness
shall first be referred to the department manager for reprimand
and explanation (usually pointless). If these tardies continue,
termination may follow.
Time Off:
There will be absolutely no time off allowed whatsoever, for any
reason.
Holidays:
All staff are expected to take their holidays at the same time, as
the store will be closed for a fortnight once a year. This closing
will not occur at the same time each year, however, and is usually
subject to the decorators' schedule.
Breaks and Lunch:
All staff shall be permitted one *15*-minute morning coffee break
at 11:00, a *1*-hour lunch at 1:00, and a *15*-minute tea break
in the afternoon. Staff will be expected to log said breaks in
the E., L., and T.B. Book. This book will be overseen by the
department floorwalker. Breaks and lunch shall be taken in the
staff canteen (however disgusting the food may be), and staff are
expected to return to their respective departments promptly thereafter.
Grace Bros. shall not be held responsible for the cleanliness of
its canteen, or the friendliness of the canteen staff (especially
the manageress).
Pay:
All wages are to be kept private and confidential between the
department manager and staff member. Staff shall be paid according
to seniority, not experience (albeit not much). Rises shall not
be given unless said staff member is promoted. All staff shall
be paid 5% commission on all sales. Bonus pay shall not be paid
often, and the management reserves the right to withhold such
bonuses at any time without notice.
Smoking:
Staff shall not be permitted to smoke on the sales floor. Executive
staff, however, may smoke in their own office.
Drinking:
Alcohol may not be consumed in the presence of a customer. It may,
however, be consumed in the fitting rooms, or secreted in the
department in whatever manner the staff member sees fit. Staff
are also permitted to drink on their lunch hour. If staff member
appears to be drunk in front of their colleagues or upper-middle
management, they shall not receive a reprimand.
Eating:
No food shall be allowed on the sales floor at any time. Any food
found in the departments, such as pork pies, sandwiches, half-eaten
pastries, etc. shall be left where it was found (usually in the
Senior Salesman's private drawer).
Dress:
Male Staff shall wear a 3-piece suit with whatever shirt they wish.
Junior staff shall be permitted to wear jacket and trousers without
a vest. Ties shall be worn at all times. A white handkerchief will
be tucked into the top pocket (fluted, of course) and 2 inches shall
be shown above the pocket. All male staff shall wear a hat: Department
Heads and above shall wear bowlers; Senior floorstaff, including
floorwalkers, shall wear a hamburg; Juniors shall wear caps or
trilbys. All floorwalkers shall be required to wear a red carnation
on their jacket's left lapel.
Female staff shall wear the usual Grace Bros. black jumper, along
with whatever long-sleeve white blouse they wish. Senior salesladies
are permitted to wear supervisor's frills on their blouse. Junior
salesladies, of course, shall not be allowed any frills until
they are established. Stockings shall be worn at all times.
Customer Handling:
Once the customer exits the lifts, he or she shall be greeted by
the department floorwalker. The floorwalker shall then direct the
customer to whatever department they might require. He shall then
ask the Senior salesperson "Mr./Mrs. -----, are you free?", whereupon
the Senior will respond. If the Senior salesperson is not free,
the floorwalker shall then ask the next salesperson in line if
they are free. If he or she is not free, the Junior salesperson
shall attend to the customer. The salesperson shall then approach
the customer by saying "Good morning/afternoon, Sir/Madam, are you
being served?".
Staff shall stay within the confines of their own department at
all times, unless otherwise informed by the department floorwalker
or department manager.
Maintainence staff:
All members of Packing and Maintainence shall not be permitted
on the sales floor at any time during store hours.
CR/bb
